Sign up

Get paid

PaymentsCards, wallets & local methodsCheckout & LinksNo-code checkout & linksInvoicingSend and get invoices paidSubscriptionsRecurring billing & discountsPayment GatewaysRoute across processors

Sell anywhere

Online StoreBuild your storefrontProductsCatalog & inventoryOrders & FulfillmentTrack and fulfill ordersVirtual TerminalCharge cards by hand

Marketing & analytics

Email CampaignsDesign & send campaignsCustomersProfiles, spend & portalAnalyticsUnderstand your revenue

Run your business

Send MoneyInstant payouts & refundsPayout LinksPay anyone with a linkInboxSupport conversations

Transaction details

Open any transaction to see everything Paysio knows about it, and to act on it. Get here by clicking a row on the Transactions page, or a customer's transaction on their profile. The page has a main column with the order and its history, plus a sidebar of detail cards you can expand.

The order and totals

The Order section lists each item with its quantity and any variant. Below it, the amount breaks down into subtotal, tax, shipping, and any discount, ending in the total. If the payment was refunded, the refunded amount is shown too.

Additional details

Any answers the customer gave to your custom fields appear here, under Additional details. See Custom checkout fields.

Summary

The Summary card (open by default) shows:

  • The Amount, the processing Fee, and the Net that reached your balance.
  • The Date and time, and the Gateway, which is the processor that handled the charge.

Identifiers

The Identifiers card holds the Paysio Transaction ID and Customer ID, plus the processor's own ID (for example an NMI transaction ID, a Stripe payment intent, or an AptPay transaction ID). Each has a copy button, which is handy when you contact support or reconcile with a processor.

Payment and processor response

  • The card brand, last four digits, and wallet type if a wallet was used.
  • The Processor response card shows the authorization code, the AVS (address check) and CVV (security code) results with plain-language meanings, and the raw response code. This is where you learn exactly why a charge was approved or declined.

3-D Secure

When a payment went through a bank security check, the 3D Secure card shows the Status, ECI, CAVV, DS Trans ID, and XID / Server Trans ID. See The checkout experience for what 3-D Secure looks like to the customer.

Device and session

The Device and session card lists details captured at checkout: the customer's IP address, country, location, device, and language.

Metadata

The Metadata card shows the full set of captured data as raw key and value pairs. This includes things like the browser, operating system, timezone, referrer, and any UTM tags from the link, which are useful for understanding where an order came from. See Acquisition tracking.

Addresses

The Billing address card shows where the card is registered. If the order collected a shipping address, a Shipping address section shows where it is going. Both can be copied.

Activity

The Activity timeline lists what happened to this payment in order: created and charged, any refunds, notes you added, a cancellation, and any dispute.

Notes

The Notes box is a private note only your team can see. Type in it and it saves on its own when you click away. Use it to record context, such as a support conversation or a shipping exception.

Actions on a payment

From this page you can also act on the payment:

  • Refund payment, once it has settled.
  • Void payment, while it is still an authorization that has not settled.
  • Cancel order, with a reason, an optional note to the customer, and a choice to refund.
  • Mark as shipped for physical orders, adding a carrier, tracking number, and link.
  • Screenshot, which downloads an image of the transaction to save or share.

Refunds and voids are covered in Refunds, voids and cancellations, and shipping in Orders and fulfillment.