Plans & billing

Your Paysio plan and its costs are managed in Settings > Billing. Here you see which plan your workspace is on, compare the others, change plans, and pay any usage fees you have run up.

The plans

Paysio has four plans, each unlocking more features. Every plan card shows its monthly price and its per-transaction fee, so you can weigh the monthly cost against how much you process.

Starter: the free base plan. Unlimited products, basic checkout, and email support.
Basic: everything in Starter, plus custom domain, API access, webhook events, and priority support.
Advanced: everything in Basic, plus advanced analytics, the customer portal, team members, and phone support.
Business: everything in Advanced, plus dedicated support, custom integrations, an SLA, and volume discounts.

Your current plan is marked on the grid.

Upgrading and downgrading

To move plans, pick the one you want:

Starting a paid plan from the free Starter plan takes you through a checkout and takes effect right away.
Changing between plans or downgrading is scheduled. Your current plan stays active until the end of your billing period, and then you are switched to the new plan and charged accordingly. This avoids paying twice or losing time you already paid for.

Each change asks you to confirm before it goes through.

Pending switches

When you have scheduled a change, your current plan shows a note like "Switching to Basic at period end". If you change your mind before the period ends, click Keep plan to cancel the pending switch and stay where you are. Nothing changes until the period actually rolls over.

Cancelling

To stop paying for a plan, cancel it. Your subscription is cancelled at the end of the current billing period, and you keep access to your paid features until then. After that, your workspace drops back to the free Starter plan. You are never cut off mid-period.

Transaction fee balance

Beyond the monthly price, plans charge a small fee per transaction. These usage fees add up over time into an Outstanding balance, shown on the Billing page.

When there is a balance to settle, click Pay to clear it through a checkout. The button is inactive when your balance is zero. A payment history is also listed so you can see past charges.